Frequently asked questions

Diagnosis and repair

How long does the diagnosis take?

Where possible, we start right after you drop off the device. You get the first information about the fault and a price quote the same or the next working day.

Do I need an appointment?

No. Just come in during opening hours, Monday to Friday, 10:00 to 18:00. You can also call first: some problems can be solved over the phone.

What warranty do you give?

Every repair comes with a 3-month warranty, and every new part with a 2-year warranty.

Can I send my laptop instead of bringing it?

Yes. You can send it by courier, through a parcel locker or with a taxi courier. Add a short description of the fault and your contact details, then call us to agree the details.

Laptop cleaning

Is cleaning a laptop with compressed air a good idea?

No. Compressed air can damage the electronics, and dust can move and block the whole cooling system.

What does laptop cleaning include?

We take the laptop apart, remove the motherboard, clean the electronics and connectors, remove the old thermal paste and pads, apply new ones, reassemble the laptop and test stability and temperatures.

Screens and cases

Can a cracked laptop screen be repaired?

No. It can only be replaced with a new or used panel.

Can a cracked laptop case be glued?

There is too little space inside a laptop case for enough glue, and glued cases usually crack again within days. The lasting solutions are replacing the case or riveting it.

Liquid damage

How long does a liquid damage repair take?

It depends on where the liquid went and what it damaged. It can take from a few days to a few weeks. If the laptop cannot be repaired, you get it back with no extra charge.

Windows installation

Will I lose my data when Windows is reinstalled?

We can keep your documents, photos and videos, and move passwords, logins and email. Installed applications cannot be moved. Tell us exactly what you need to keep.

Will a fresh Windows install make my laptop faster?

Only a little. The biggest difference usually comes from replacing the old hard drive with an SSD and cleaning the cooling system.

Still have a question? Call 729 40 50 45.